FAQ

Q1. Can I have a sample order for led display?

A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.

 

Q2. What about the lead time?

A: Modules Sample needs 3-5 days, mass production time needs 1-2 weeks for order quantity more than.

 

Q3. Do you have any MOQ limit for led screen order?

A: Low MOQ, 1pc for sample checking is available

 

Q4. How do you ship the goods and how long does it take to arrive?

A: We usually ship by express like DHL, UPS, FedEx or TNT. It usually takes 5-7 days to arrive. Also airline shipping and sea shipping for bigger quantity.

 

Q5. How to proceed an order for led display?

A: Firstly let us know your requirements or application.Secondly We quote according to your requirements or our suggestions.Thirdly customer confirms the samples and places deposit for formal order.Fourthly We arrange the production.

 

Q6. Is it OK to print my logo on led display product? 

A: Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

 

Q7: Do you offer guarantee for the products?

A: Yes, we offer 2-5 years warranty to our products.

 

Q8: How to deal with the faulty?

A: Firstly, Our products are produced in strict quality control system and the defective rate will be less

than 0.2%.Secondly, screen will be tested with 72 hours.During the guarantee period, we will send new parts with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

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